Onboarding was a mixed experience, might try again
During the initial setup, a lot of one-off steps were involved, like configuring the database and familiarizing myself with the dialer interface. The training helped, but I found that several parts needed me to revisit them multiple times to get comfortable. Some aspects, like the automatic updates, ran quietly in the background which was nice since I didn't have to redo anything. Signing up and setting up payments and invoices took a bit longer than I expected because I wasn’t used to the process. Telephonic support was helpful but sometimes slow to respond, which made ongoing adjustments a bit tedious. At the end of the first week, I felt the system was workable but there’s a learning curve. I might try using it again with better preparation, assuming the support improves and the billing steps become clearer to me.