Onboarding was a bit demanding but manageable
When I started the training and onboarding, it took a decent amount of effort to get fully accustomed to the features and workflow of the software. The instructions were delivered in a conversational tone that made them easy to follow, but some aspects required repeated reviewing, especially practical exercises involving the dialer and database features. Because of this, I did feel that I would not need as much help the next time I approached a new module, as the initial investment of time helped set a solid foundation. The sessions seemed paced appropriately enough so I could digest the material, although the sign-up process itself was rather speedy and straightforward. Telephonic support was offered when I got stuck, and that was reassuring though not often necessary apart from a couple of tricky points. Overall, the thoroughness of training means I’m confident to handle future updates without needing as much assistance and appreciate their approach in balancing self-learning with available help.