onboarding videos really helped, but pace felt a bit fast
I was a bit nervous at first about getting comfortable with all the new tools, but the onboarding training videos were pretty clear and easy to follow. The step-by-step demos on setting up the database and the dialer really boosted my confidence after finishing the first two modules. Still, I did feel that some parts of the training moved a little too quickly, especially the section on automatic updates. I had to pause and rewind quite a few times to understand how the updates would affect my workflow. It might be better if there were more breaks or checkpoints between topics so one doesn’t feel rushed. The telephonic support was helpful when I reached out with my questions during onboarding and they explained things patiently. Overall, by the time I finished the full training, I did feel ready to start using the software more independently. The sign-up and payment process was straightforward too, nothing unclear there. Just a small suggestion that pacing could be adjusted in places for new users like me — but otherwise I felt the preparation I got was solid and made me confident to proceed with the platform.