Onboarding video session was clear, but the follow-up was slow
I found the initial video training quite helpful and it matched what I had expected based on their pre-purchase descriptions. The explanations were straightforward and the walkthroughs of the software features were detailed enough for me to get started confidently. However, I had a small reservation regarding the onboarding flow itself. After completing the videos, the next steps to fully integrate the dialer with my database weren't immediately obvious and felt a bit disjointed. I had to reach out to support to clarify a couple of technical points, which added some delay. So while the training part worked well, especially the clarity of the initial walkthroughs, the onboarding sequence could use better guidance to avoid that uncertainty. Overall, the training matched my expectations for the content but the pacing of the onboarding experience was uneven, leaving room for improvement in how they guide new customers immediately after training.