Onboarding training was frustrating compared to what I knew before
The training and onboarding experience was a challenge throughout. I had expected a more intuitive process since I had used other remote workflow software before. Here, the modules seemed rigid and not very interactive. The pace felt too fast for me, without enough hands-on practice phases. Especially the dialer training was unclear, and I struggled to get familiar with it efficiently. The support calls helped somewhat but couldn’t fully compensate for the initial confusion. In contrast to my earlier experiences with competing services, this felt more cumbersome and less user-friendly. On the plus side, automatic updates did happen without causing trouble. Still, the overall impression is that training could be much better designed to match various learning speeds and styles. Too much was expected from users to take in quickly rather than guide us patiently. I hope future updates fix these problems because the platform itself feels promising beyond the early onboarding issues.