Onboarding training was confusing and unhelpful
I have to be straightforward: finding what I needed during training was nearly impossible. Despite multiple sessions, the onboarding materials didn’t seem to cover the basics clearly. The software’s complexity was overwhelming, and I spent a lot of time searching without any proper guidance. It felt like the training was all over the place and not organized to actually help someone start using the product easily. Navigation through the database or even basic setup instructions were vague at best. I ended up frustrated because nothing was straightforward or quickly accessible. The videos and documents didn’t make much sense for my use case, and updates just added confusion without explanation. I requested support a few times, but it didn’t improve my understanding very much. Honestly, this was a waste of time and I would not recommend relying on the onboarding process to get started quickly. It needs serious improvement to be usable for new users like me.