Onboarding training left me needing help again soon
From the start, I realized that the onboarding and training process wasn’t as thorough as I needed. The initial sessions covered the basics but skipped many important details about using the database and the calling tools effectively. It was clear to me early on that the training wouldn’t fully prepare me to manage everything independently, and indeed, I found myself needing to reach out to support repeatedly just to clarify frustratingly basic problems, especially with workflow setup in the software. Automatic updates sometimes changed settings without much notice, adding to my confusion. The pace felt rushed and didn’t leave enough space for hands-on practice or Q&A. Telephonic support was polite but couldn’t always answer my questions fully, which was disappointing. Because of all this, I know I would have to ask for help again if I started fresh on a new project or session. The billing and invoicing parts were okay but felt distant compared to the ongoing struggles with the software training. Overall, I didn’t get the confidence I hoped for and felt the training fell short of being truly useful on its own.