Onboarding took way too long with repeated waits
You really need to improve how your training and onboarding process works. I felt stuck at almost every step because there was too much repetition and unnecessary waiting. For example, the initial training sessions seemed to cover the same topics repeatedly without any real progress. Then, when trying to get through the software setup, I kept waiting for support replies that came late and didn’t solve my problems properly. Your dialer and calling tool features were supposed to simplify remote workflows, but I ended up spending hours just trying to understand the basics. The database feature felt like an afterthought since no clear guidance was given on how to integrate it efficiently. I signed up expecting a straightforward onboarding, but the actual experience was frustrating and unproductive. If these delays and redundant instructions continue, I doubt others will find it any easier than I did. This entire process took far more time than it should have.