Onboarding took way too long to get started
You really need to consider how much time your training and onboarding are taking. Honestly, it took far longer than I had expected just to get started with the software. The instructions were a bit unclear and I had to revisit the training materials multiple times to figure out the basic steps. I will grant that the actual content covered was comprehensive enough once I got to it, but the initial delay was frustrating. The database features seemed fine, and I didn't have problems with the dialer itself when I finally started using it. However, the waiting around to understand what to do and how to configure everything made the whole experience tedious. For a software billed as easy to get started with, the onboarding is definitely a weak point. You might want to streamline the process or provide clearer step-by-step guides. Waiting for access and the repeated instructions did not help my confidence in using this system quickly.