Onboarding took way too long and didn’t match expectations
I signed up expecting a quick onboarding guided by clear steps, like what was promised. But in reality, the training dragged on much longer than I anticipated, and what I encountered was a lot less structured than I expected. The initial tutorial promised hands-on support, but I found myself stuck at various points with documentation that didn’t really help or cover what I needed. It felt like the practical application parts in the training were missing or hidden behind complex menus I wasn’t familiar with. I also hoped the demo calling tools would work seamlessly, but instead, I spent more time troubleshooting than learning. Overall, the amount of time it took to just get basic familiarity was frustrating, especially compared to the sales material that suggested a smoother process. In the end, this onboarding was not what I expected or wanted, and actually put me off from using the software extensively. I’m still uncertain about whether the database features fit my workflow because the introduction was so sluggish and unfocused. I had hoped the transition would feel intuitive, but it did not.