Onboarding took way too long

I was pretty hopeful about the training after signing up, but it took much longer than I expected to get a grasp of their software. The onboarding process claimed to be smooth, but I felt like I was left hanging more than once, especially figuring out the calling tools and how to properly use the dialer. The training materials didn’t align well with the actual interface, which made it tricky and frustrating to get started. I was enthusiastic initially but became less so as things dragged on, and honestly, I expected a more intuitive flow from the beginning. The telephonic support was okay but couldn't completely solve my issues promptly. Overall, the whole onboarding phase felt more difficult than I had anticipated.