Onboarding took way longer than I anticipated
Looking back at my training and onboarding, I realize it took much longer than I originally thought it would. The process seemed straightforward at first, with clear instructions on how to get started using the software and the calling tools. But as I progressed, I found a few aspects confusing or incomplete, which meant I had to revisit training materials multiple times. Additionally, the database setup was tricky and not as intuitive as I hoped, requiring extra support calls. I will say the telephonic support was patient, even if waiting times sometimes dragged on. The invoicing and payment steps were the only part that went smoothly without extra hassle. With some more experience now, I understand why it took so long—there are a lot of components to master all at once. I don’t regret investing the time but do wish the onboarding had been more streamlined to get me fully ready faster. Sometimes it felt like I was still fumbling even after days of effort, which affected how quickly I could really use the software confidently.