From the start, I had high hopes for the training and onboarding process with this WFHI software, bu

From the start, I had high hopes for the training and onboarding process with this WFHI software, bu

From the start, I had high hopes for the training and onboarding process with this WFHI software, but things dragged on way too long each day. Every time I logged in to follow the modules, I found that updates hadn't been applied properly, leading to repeated issues when using the dialer or accessing the database. On some days, a particular feature that was supposed to be automatic required manual intervention, which disrupted my workflow significantly. The telephonic support, while polite, sometimes took hours to resolve even basic queries, causing further delay. This wasn’t just initial teething problems either; the day-to-day experience was frustrating. The onboarding flow felt disorganized, and I kept needing to revisit training materials because the software behavior kept changing unexpectedly due to late updates. One frustrating moment was when I spent the entire morning trying to sync the call logs, but it never reflected correctly. I expected smoother progress after the first few tries but instead faced daily technical challenges, making the overall time investment far more than I had planned. It left me honestly quite disappointed with how the process turned out considering the promises made at signup.