Onboarding took way longer than anyone expected
In my experience, the training and onboarding steps were poorly ordered, which extended the whole timeline unnecessarily. I would say it felt like I was spending too much time waiting for certain modules to be released rather than progressing smoothly. The initial introduction to the software was good, but when it came to the detailed training on the dialer and calling tools, it was confusing because it was out of sync with earlier lessons. The database integration instructions came too late, causing me to redo parts of the setup. Even though the automatic updates and support system tried to fill those gaps, the overall pace was frustratingly slow. I recognize that the material was comprehensive, but the sequencing could be drastically improved to save time and reduce frustration for users.