Onboarding took too long but I finally got started
My overall experience with the training and onboarding was a bit mixed because it took much longer than I initially expected to become comfortable and start using the software effectively. The sign-up and invoicing process was smooth, and I appreciated the straightforward billing system, but once I started the training modules, progress was slow due to a combination of unclear instructions and some delays in software updates that interrupted my workflow. The dialer and database features seemed promising, but it felt like I was waiting quite a bit for certain parts of the setup to be completed properly. Telephonic support was available, but responses sometimes lacked the depth I needed to resolve issues quickly. Because of these delays and hurdles in the day-to-day training flow, I ended up spending weeks before getting fully operational. While I value the tools once they are running, the onboarding experience stretched out too much. In sum, the outcome was positive in terms of achieving set-up, but the lengthy process means I might hesitate before using this again without improvements to the onboarding efficiency.