Onboarding took too long, billing was chaotic
I expected the onboarding process to be clear and not too time-consuming based on the initial communications. However, it took much longer to get going than I anticipated. The training sessions felt disorganized and stretched out, which was frustrating because I had hoped to start using the software efficiently sooner. The biggest issue was with billing: invoicing was unclear and I had to make multiple calls to understand when and how payments were due. While the telephonic support was at least courteous and attempted to help, the delays in resolving questions added to my frustration. On the plus side, the actual software once accessed was matching basic descriptions, and the automatic updates worked fine without interruption. Still, the whole start-up journey felt more chaotic than I expected, and it took far too much time for me to feel comfortable with the system. I think there is definitely room for improvement so future users don't face such a slow and confusing onboarding.