Onboarding took too long and lacked essential guidance
My experience getting started was frustrating mainly because the onboarding process stretched out longer than I expected. Initially, I had to wait before receiving key training materials, which delayed my access to the calling tools and database setup. Once training began, I found some of the instructions unclear or incomplete, making it difficult to progress without repeated support calls. Although telephonic assistance was available, the need for continuous back-and-forth indicated missing or insufficient initial guidance. Automatic updates did little to improve things during this period as I was still grappling with basic functionalities. Altogether, the time and effort involved just to start working felt disproportionate, and I think more comprehensive early orientation would have helped reduce these issues significantly.