Onboarding took too long and daily hassles piled up
My experience with the training and onboarding process started off okay, but as days went by, the challenges grew. Initially, signing up seemed straightforward but soon I found the daily usage of the software involved repeated steps that took more time than expected. The training didn't cover practical obstacles I faced each day with the dialer and database features, causing some confusion. Sometimes automatic updates seemed to interrupt my workflow instead of improving it immediately. Telephonic support was available, but responses were not always prompt or clarifying enough when I called about recurring problems. It took almost a week of back and forth before I felt somewhat comfortable using the calling tools effectively. I can confirm that while the payment and invoice process was clear and easy, the overall pacing of onboarding and the day-to-day issues considerably slowed my ability to settle in with the platform as I had hoped.