Onboarding took time; had to figure out some parts myself
The onboarding process was moderately long, and I spent a fair amount of time figuring out certain features on my own. Although the training sessions covered the basics, aspects like the dialer tools and troubleshooting with the database required me to explore independently. Automatic updates sometimes changed interfaces slightly, which meant re-learning a few steps without prompt notification. The sign-up and invoicing went okay, though I wished the payment process had been outlined more clearly upfront. Telephonic support was accessible but not always immediately helpful, and I found myself balancing between support calls and self-directed learning to get things working smoothly. Still, once I had settled in and understood the workflow better, using the software became more straightforward. There was nothing remarkably good or bad, just a steady pace of figuring things out and applying what was learned. In total, the time invested was significant but manageable with some patience and persistence.