Onboarding took some real effort but had its highs and lows
Starting with the training sessions, I found some parts quite helpful, especially when they went into detail on using the dialer and setting up the database. Those segments made the onboarding smoother than expected. However, I struggled with finding information about automatic updates. The documentation seemed scattered, and pulling together the relevant pieces required more time than I anticipated. The user interface for accessing training materials was decent but could have been more organized to help newcomers find what they needed faster. I appreciated that the support team was available to clarify doubts, but sometimes the responses took longer than I wished, especially during peak hours. The sign-up and invoicing process was straightforward and did not require me much effort, which was a plus. Over the first week, I realized that while some features like the dialer were pretty intuitive, others demanded a steeper learning curve. The database feature added value to my workflow but took time getting used to its nuances. Overall, it wasn’t a bad experience, just a bit of an effort to get fully up to speed. I think with a bit more streamlined onboarding and clearer access to resources, this process would become a lot easier and I could recommend it with more confidence.