Onboarding took some effort, might need help again
I found the training and onboarding experience mostly positive but with a few challenges that made me think I might need support again in the future. Starting the onboarding flow was straightforward enough, though there were moments when some steps weren’t intuitively connected, which made me hesitate and double-check instructions. Training sessions were comprehensive and delivered useful info on using the calling tools and database features, but I occasionally felt slightly overwhelmed by how much there was to learn in a short time. The dialer worked well during the session and thereafter, which was reassuring. Automatic updates seemed to improve things gradually, so that was a bonus. Support was reachable by phone and quite patient with my queries initially, but at points I wished for follow-up assistance when I encountered minor issues later on my own. The sign-up and payment processes were clear and hassle-free, so no worries there. Overall, I think I managed fairly well this time, but I’m realistic that next time around I might want some kind of refresher or additional help to get even more comfortable using the software to its full potential. The effort wasn’t too heavy, but it was enough that I can imagine needing backup later. This was a good start though, and hopefully future sessions will build confidence further.