Onboarding took some effort but overall manageable
I found the onboarding process mostly smooth but not without a few hiccups. Initially, I was optimistic that the training sessions would cover all the basics efficiently, but there were moments where I faced issues setting up the calling tools and handling the database features. There were a couple of technical glitches during the dialer setup which made me spend additional time troubleshooting. Thankfully, telephonic support was available and reasonably helpful, which saved me from getting too frustrated. Although I had to put in more effort than I expected, the training started making sense once I was able to use the software for a few days. Automatic updates did throw me a curveball once or twice, requiring me to revisit some configurations, but nothing too overwhelming. Payment and invoicing after sign-up went smoothly, which was a relief amidst the other small challenges. In total, the process required a fair bit of patience and persistence, but it’s feasible for anyone willing to dedicate the time.