Onboarding took quite some time when things went wrong
I noticed that the onboarding process took much longer than I expected, especially when errors appeared. The training material was somewhat helpful, but there were moments when I felt stuck as the instructions didn’t quite cover what was happening. When the software caused issues with the calling dialer, I had to spend additional hours figuring things out, which extended the original timeframe considerably. Telephonic support did help but mostly directed me for self-troubleshooting, and sometimes getting a hold of them took longer than I was comfortable with. At least the payment and sign-up went without problems, and continual updates to the software didn’t cause significant interruptions. I wish the onboarding had been faster when the things weren’t working, because this slowed down my overall progress quite a bit.