Onboarding took over a week but still felt disorganized
I spent more than seven days trying to complete the training and onboarding steps, yet the experience was frustrating due to the order in which they presented the material. It seemed like the instructions asked me to learn advanced features like the dialer function before even properly setting up my account and accessing the database, which felt counterintuitive. The steps didn't build on each other but sometimes jumped around, making it difficult to follow. This lack of a sensible sequence meant that I had to repeatedly backtrack to earlier sections to understand context and features I was supposed to be using. Despite the available telephonic support, that couldn't fully compensate for the confusion caused by poor organization. The sign-up and payment process worked fine, but the disjointed training flow unfortunately made the overall onboarding unnecessarily long and unproductive. I hope they improve the order to save customers time in the future.