onboarding took more time than i thought, but was mostly what i expected
I had this idea that the onboarding training would be pretty quick, but it actually stretched over several days as I tried to get a handle on the dialer software alongside the database management system. The step-by-step guides were helpful but a few parts, like the automatic updates and even the payment setup, took longer to understand than I’d anticipated. It wasn’t frustrating because telephonic support was there when I needed clarity, but it did add to the overall time. I guess I also expected the training to include more real-life examples or scenarios; instead, it was a bit more generic, which meant I had to fill in gaps on my own. Still, what I learned generally matched what I had read about upfront, so it didn’t feel like a letdown. The only downside was definitely the length of time it demanded, but now that I’m through it, I feel ready to keep using the tools as intended.