Onboarding took more time than expected compared to past tools
Comparing my experience with WFHI's training and onboarding to other platforms I've used, it definitely took longer than I anticipated. I expected the setup of calling tools and database integration to be fairly quick from the start, but there were some delays in understanding the unique workflow elements here. The software interface was different from what I was used to, so I had to spend extra time exploring features that were usually straightforward elsewhere. Some training modules seemed detailed but required repeated viewing to fully grasp certain functions. On the positive side, the support team was available to clarify doubts, which is better than in many systems I've dealt with before. The onboarding was thorough but somewhat slow, which meant I couldn't get fully up to speed as early as expected. Overall, it was a balanced experience: more time-consuming than past alternatives but not unmanageable or frustrating in the end.