Onboarding took more time than expected but mostly one-time setup
Getting started with the training and onboarding was mostly a positive experience, though it did take more time than I had anticipated. The initial setup involved quite a few steps, many of which felt like a one-off effort to get everything configured just right. Once I got past that stage, ongoing training wasn't as demanding, which I really appreciated. The training sessions were helpful in explaining how to use the dialer, database, and other software features, and while some parts were a bit technical, the support resources were handy for clarification. The invoicing and payment process was smooth once I got the hang of it, and automatic updates seemed to improve the system without causing major disruption. One small downside was that a couple of the training modules felt repetitive, which made me wish the setup phase was a little shorter. Overall, though, I feel confident in using the software now and the investment in onboarding time really paid off since I don’t have to keep relearning stuff.