Onboarding took more figuring out than expected
I found the training and onboarding process to be a bit more hands-on than I initially assumed. While basic instructions were provided, I realized quite quickly that I had to work out some of the software features by myself, especially the database and dialer functions. The automatic updates helped keep things current, but they didn't fully fill the gaps in understanding. It felt like I was circling back to certain parts repeatedly to get them right or to troubleshoot issues. Telephonic support was available, and though helpful, often could only guide me so far without stepping through every detail personally. That meant my own effort was significant during the early days of using the software. Still, the sign-up, billing, and payment steps were more straightforward and didn't require much guessing. Looking back, I think the amount of self-driven learning I put in was necessary to gain the confidence to use the software smoothly day to day. So while it took some work, eventually the setup felt manageable, and I adapted to the workflow with some persistence.