So I started with the training and onboarding expecting a straightforward flow but it felt a bit off

So I started with the training and onboarding expecting a straightforward flow but it felt a bit off

So I started with the training and onboarding expecting a straightforward flow but it felt a bit off in order. Some steps seemed to jump ahead before I was properly set up on the calling tools. For example, I was shown parts of the dialer before we really went through the database setup which made it harder to connect everything. The first few days I struggled a bit to sync my work with the software which felt like a learning curve above what I expected. On the bright side, the automatic updates that came during the week helped address a few bugs and improved stability. The telephonic support was okay but at times felt like I was waiting for longer than ideal to get answers. Payment and invoicing were smooth and easy to handle through the portal. Overall it took more effort and patience than I hoped to get comfortable with the full workflow, so it's a mix: some helpful automation and decent support, but the training steps could use better ordering and pacing so you don’t feel half-ready when moving forward.