Onboarding took more effort than I expected with too much waiting
The onboarding process really felt like it dragged on too much. Right from the start, there was a lot of waiting between the training modules, and sometimes I'd sit idle because the next session wasn't ready. They had me go through some steps multiple times which seemed unnecessary, like repeating how to use the dialer and database tools. I kept thinking maybe the software would be straightforward to pick up, but the onboarding didn't reflect that. Signing up was easy enough, and the invoicing simply appeared without fuss, which was the one thing I didn't mind. But sitting through these drawn out sessions with lots of waiting around took more effort and patience than I bargained for. If they made the training more interactive and cut down on the redundancy, it would be more manageable. I did appreciate that support was reachable by phone when I needed help during onboarding, but that too sometimes took longer than expected. Overall, it felt more like a chore than a smooth start.