Starting the training and onboarding with WFHI was a mix of frustration and some small wins. I had h
Starting the training and onboarding with WFHI was a mix of frustration and some small wins. I had hoped the entire process would be smooth, but in reality, it required a fair amount of effort on my part to get through initial setup and understand how the calling tools fit into my workflow. The software itself felt a bit overwhelming at first, and I found some of the labels confusing, which slowed me down. However, I will say that the automatic updates worked well, as I didn't have to manually install anything during this period. Despite that, I think I will need support help again the next time I go through onboarding because some advanced features weren't adequately explained, and the training did not prepare me fully for those parts. The telephonic support was available, but I ended up spending a lot of time on hold and waiting for callbacks, which was frustrating. So while there are parts of the onboarding setup that functioned okay, overall it was more taxing than I had anticipated, and I feel I could benefit from extra guidance if I have to do this again.