Onboarding took more effort than expected due to unclear explanations
You need to improve how clearly things are explained during the training and onboarding process. When I first accessed the tutorials, they seemed straightforward, but as I progressed, several key steps were not laid out in a clear sequence. This meant I had to spend additional time trying to figure things out independently, which was frustrating. The instructions lacked sufficient detail on using the calling tools efficiently and managing the database, so I found myself having to call support multiple times just for basic clarifications. Also, the flow from one training module to the next was not always logical, causing unnecessary confusion and effort on my part to keep track of what I had completed. You should consider making the explanations more step-by-step and providing examples that address common issues. Right now, it feels like a heavier effort than necessary for users wanting to get up to speed quickly and effectively.