Onboarding took more effort than expected, but support was steady
I was initially a bit overwhelmed with the onboarding and training process, honestly. The software itself has lots of features, and figuring out how to set up workflows and use the dialer efficiently took more time than I thought it would. The training sessions were informative, but sometimes I felt like I had to push for more detailed explanations or wait for follow-up information. The telephonic support helped during these moments, although I noticed that while they were responsive, there was occasionally a delay in receiving clarifications on specific issues. I’m still a bit unsure if I’ve utilized all training resources fully, but I appreciate that the team was consistent in their communication. The invoicing process and payment system were clearly outlined, so at least the administrative side felt less complicated. Overall, the process did take more effort than expected but support remained steady enough to keep me moving forward without too much frustration.