When I signed up, I assumed the training and onboarding would line up neatly with my expectations an

When I signed up, I assumed the training and onboarding would line up neatly with my expectations an

When I signed up, I assumed the training and onboarding would line up neatly with my expectations and workflow. Initially, some of the modules did help clarify how to use the calling tools and navigate the database. However, parts of the training felt a bit scattered or too basic for what I needed. The onboarding flow was a decent introduction but required me to do quite a bit of self-directed learning outside of the provided materials. The automatic updates changed some interface elements which were confusing at first, meaning I had to relearn some features. I expected a more guided process so the extra effort on my part was mildly frustrating. That said, the telephonic support was helpful when I reached out for help. So in sum, the experience was balanced – useful training but with more work needed from me than I anticipated.