Onboarding took more digging than I expected
I came into the training hoping for a straightforward onboarding experience, but found it to be somewhat more complicated than I had imagined. The training materials did cover the important aspects, but it sometimes felt like I had to hunt around the portal to locate exactly what I needed at specific stages. In comparison to other platforms I've used, where onboarding is guided step-by-step with clear signposting, this felt a bit more hands-on and less paved. However, once I got the hang of using the database and dialer tools, it was easier to work with the system daily. It was a somewhat mixed experience — the training was comprehensive but could benefit from more intuitive layout to reduce the effort required to find essential information at first.