Onboarding took longer than I thought, which surprised me
When I first signed up, I expected the onboarding to be pretty swift, but it definitely took more time than I had anticipated. The training modules were clear and covered most of the basics well, which helped me pick up the main features without too much trouble. However, getting fully set up with the software took a while because some steps in the onboarding flow were a bit confusing and not as intuitive as I expected. It seemed like certain parts required more manual input or tweaking to get everything aligned with my remote workflows. The calling tools themselves worked fine once I got access, but I had to wait through a couple of telephonic support calls to sort out minor glitches, which added to the delay. All in all, the training did do its job in the end, but the process dragged on a bit longer than I thought it would when I started. Still, I feel better equipped now that I've gone through the full onboarding and got a handle on the system, though I wish it had been a bit more straightforward early on.