Onboarding took longer than I thought but learned a lot
Looking back on my experience with WFHI's training and onboarding, I realize it took longer than I initially expected. There were moments when I ran into difficulties, particularly when the dialer software didn’t behave exactly as I anticipated during calls, and occasionally the database functions required troubleshooting. However, I found that the team handling the support was quite helpful in guiding me through these issues, even though resolving them sometimes stretched the timeline. Over time, I adapted to the workflow and the software became much easier to manage. The training sessions gave me strong foundations, even if I had to reach out a few times for extra telephonic assistance. The invoicing and payment process remained hassle-free throughout, which was a relief. All in all, while the whole process required patience and was longer than I hoped, I feel the experience gave me good insight into running effective remote workflows. Retrospectively, the extra time was worth it because I’m now more confident in handling the tools properly.