Onboarding took longer than I had expected
The training and onboarding experience didn’t quite match what I had anticipated in terms of length. I expected a relatively quick process given the online information available prior to signing up. However, the initial training sessions dragged on longer than planned, which was frustrating because I was eager to get the software fully operational. While the content covered the necessary points, the pacing felt slow and sometimes repetitive, which affected my enthusiasm. The onboarding flow had several steps that required more of my time than expected, including configuring database features and understanding the dialer functionalities. Communication via support was polite but not enough to speed things up. That said, once through the process, I found the software itself worked well with automatic updates running smoothly. But as a direct feedback to you, the overall time investment required before getting up to speed was longer than I hoped for and somewhat discouraging after I had bought in. I would encourage improvements in streamlining the onboarding phases to help new users adjust faster to your system.