Onboarding took longer than I expected, but was worth it
The onboarding process with WFHI was mostly smooth but definitely stretched out longer than I thought it would. Initially, everything seemed straightforward—the training helped me get the basics down, and setting up the calling tool and database was not bad at all. But at one point during the middle of onboarding, I hit a snag when a software update changed some features unexpectedly. I had to wait for telephonic support, which didn’t immediately have answers, and the resolution took more time than I had hoped. Aside from that incident, the trainers were supportive, and the sign-up plus payment were quick without any fuss. Even though it was a frustrating delay, it was clear they were trying to sort the issue properly, so I appreciated that. Overall, although the wait was annoying, I think the quality of the onboarding justified the extra time invested.