The training and onboarding process was not exactly a breeze. The labels used in the software someti

The training and onboarding process was not exactly a breeze. The labels used in the software someti

The training and onboarding process was not exactly a breeze. The labels used in the software sometimes didn’t make immediate sense, and I found myself explaining terms multiple times to new team members. It felt like the phrases used were sometimes a bit too technical or generic, which inevitably slowed down the learning curve. Setting up the software required a steady amount of time and patience, with several screens to navigate through before feeling comfortable. The onboarding flow seemed to assume prior knowledge, which wasn’t always the case. Overall, despite the delays and confusing words, the training covered most functional areas. It didn’t feel intuitive at first but did improve after spending some sessions in the dashboard and dialer. The transition to a fully operational use took longer than hoped, mostly thanks to the phrasing and labels. I may be repeating this explanation a lot, but it genuinely felt like a long process before I could be fully confident using the tools on a daily basis.