The training and onboarding process definitely had some strengths but took more time than I initiall
The training and onboarding process definitely had some strengths but took more time than I initially anticipated. While the content provided was comprehensive and covered the essentials, there were moments where I found myself figuring out parts of the software independently. The initial steps did not hold my hand as much as I would have liked — some features and workflows weren’t immediately intuitive, leading me to spend extra hours experimenting. Of course, the flexibility to adapt and explore was helpful to some extent, but it also delayed my full confidence in using the platform efficiently. The calling tools and dialer had a good design, and the database feature integrated well with my workflow once I got the hang of it. Updates to the system were automatic and didn’t interrupt my work, which was definitely appreciated. Telephonic support was decent, but I felt that the onboarding phase did not offer as much direct interaction or priority assistance as I would have preferred. The invoicing and payment were smooth, and signup was straightforward. Overall, I’m satisfied but believe the initial setup and orientation materials could be tightened up to save users valuable time.