I had hoped that the training and onboarding process would be pretty straightforward, but I found th

I had hoped that the training and onboarding process would be pretty straightforward, but I found th

I had hoped that the training and onboarding process would be pretty straightforward, but I found that I ended up figuring out quite a bit on my own. The materials provided covered some essentials, but lots of the practical aspects of using the calling software and managing the database required trial and error by me. I spent more hours than I thought I would just trying to get familiar with how the dialer worked and how to set up workflows properly. It wasn’t that there was no guidance at all, but it seemed like there was missing detail on some of the steps that made me go back and forth. Honestly, I wasn’t sure if I was missing something obvious or if the documentation was just lacking. The automatic updates sometimes changed features, which also forced me to adapt again without clear updates on what exactly had shifted. So overall, the process took a lot more time than I planned, and I’m still not completely confident. The few telephonic support calls helped, but at times I felt left to figure this out by myself more than I expected.