Onboarding took longer than expected - labels were confusing
The training and onboarding process with WFHI took noticeably longer than I anticipated. While it was evident that the material covered was comprehensive, I frequently found myself puzzled over the wording and labels used throughout the software interface. Terms sometimes felt vague or inconsistent, making it harder to quickly grasp how to navigate or utilize certain features effectively. The training sessions did attempt to clarify these points, but the language wasn't always straightforward, which added to my time spent figuring things out on my own. I wish the onboarding had been streamlined with clearer instructions and more intuitive labeling, especially around the calling tools and database functions. Because of this, it seemed like the whole process dragged on more than it should have, and I lost some motivation early on. On the brighter side, once I got past that stage, the material itself was useful and the software operated as expected. However, the time it took to get comfortable was definitely a downside for me compared to other platforms I have tried.