Onboarding Took Longer Than Expected but Was Clear Enough
The onboarding and training with WFHI took quite some time, more than I initially anticipated, which at first was frustrating. However, the explanations throughout were quite clear, and the supporting material was well organized. I appreciated how the training covered both the calling tools and the database features, giving a decent sense of the workflow. On the downside, some modules felt a bit repetitive, which unnecessarily extended the process. But overall, it balanced out well because the clarity helped me avoid confusion later on. I did find the automatic updates handy, especially since they included useful improvements without any hassle. The telephonic support was always available and friendly, though not always instant. In the end, the length of time it took was more than I expected, but the comprehensive nature of the training justified it and will likely save time when I use the software regularly going forward.