Onboarding took longer than expected, but useful
You should know that your training and onboarding process took noticeably more time compared to other platforms I have used. While I appreciated the thoroughness of the modules and the detailed explanations, it sometimes felt a bit drawn out, especially around the database and calling tool sections. On the positive side, this slower pace did make me feel more confident in using the software correctly as I progressed. However, the tradeoff was that I spent more hours than planned just getting fully set up and comfortable with the workflow. You also had helpful telephonic support available, which made some of the complicated setup steps less frustrating. Yet, when comparing your onboarding to alternatives, the difference in time investment is significant and might impact users who want a quicker start. If you could streamline the early training phases, it would improve the overall experience greatly.