Onboarding took longer than expected, but support was okay
I went into the onboarding with hopes that I’d be set up and running quickly, but unfortunately, it took much longer than I had expected. The training provided was detailed but felt a bit overwhelming due to the pace and layering of concepts. While some parts of the software were straightforward, the dialer system took me quite a bit of time to understand fully, and this delayed the whole process. What made it slightly better was that the telephonic support was reachable and tried to help me navigate certain issues. Still, it felt like the onboarding flow could have been streamlined to make the initial steps simpler and faster. On the positive side, once I got past the initial hurdles, the software started to feel more manageable. However, I did have one small issue with how some automatic updates happened; these sometimes interrupted my work, which was frustrating. Overall, the experience was mixed — the training content was good but the time taken to get going was definitely longer than I hoped for, so I’m left somewhat disappointed even as I continue to explore the platform.