Onboarding took longer than expected but settled eventually
I would say the onboarding process for WFHI’s software was a mixed bag. At first, it felt a bit overwhelming because the training materials were quite detailed and took time to go through thoroughly. The database feature connected well once I got past the initial setup, but integrating the calling tools into my daily workflow required repeated practice before I felt comfortable with them. Automatic updates helped fix minor bugs, which was nice, but a few of those versions required re-familiarizing myself with updated menus, adding to the overall time invested. The good news is that the help desk provided clear guidance when I called, though it wasn’t always immediate. By the end of a couple of weeks, I was up to speed and efficient, but I think a faster onboarding experience with more straightforward training would have been better for me.