Onboarding took longer than expected but it delivered
The training and onboarding took a fair amount of time to complete, which was expected but still a bit taxing. The sequence of steps made sense for the most part; I appreciated that the initial walkthrough focused on the software basics and then progressed to more complex features like the dialer and database integration. However, some aspects seemed slightly out of order, for example, accessing telephonic support details before setting up the calling tools would have been more efficient. While the training content was moderately comprehensive, I found myself needing to refer to external guides occasionally to clarify certain functionalities. Automatic updates during onboarding caused some brief disruption but were manageable. Despite the slower pace, the process did prepare me to handle the software confidently overall. So, although the time investment was greater than anticipated, the end result justified it in terms of equipping me to manage the remote workflows I needed.