Onboarding took longer than expected but help was generally responsive
I found the training and onboarding was a bit of a mixed bag. The initial modules and software setup had helpful guides and the support team was generally responsive when I reached out by phone or chat. They answered my questions within a reasonable time, which I appreciated since I wasn’t left hanging too long. However, I did find some delays in getting certain parts of the training materials or database access clarified, which slowed my progress more than I expected. The pace was a little slower than I had hoped because of this, and I wondered if more promptness could have made things smoother. Still, I was glad the trainers were patient and did respond when I needed them, so that balance was reassuring. Overall, the onboarding phase took a bit longer than I thought it might, but it wasn’t frustrating enough to ditch the process. They’re definitely trying to help effectively, but some improvements on the speed of communication would be welcome.