Onboarding took longer than expected but had its perks
I was expecting to get fully set up with the calling tools and database feature quite quickly based on initial information, but in reality, it took longer than I had thought. The training modules were comprehensive and did cover all necessary topics, but I found some parts of the onboarding flow to be slightly confusing or out of sync with others, which slowed me down. For example, I felt some steps could have been reordered to help newcomers get things running faster. That said, the telephonic support was helpful when I reached out, and the automatic updates ran smoothly without interrupting my work. The sign-up and invoice processes were also straightforward, which avoided adding extra hassle. Overall, while the time to become operational was longer than expected, I did appreciate having a detailed foundation laid out in the training that I can rely on moving forward.